The working agreement.

These Terms form an agreement between you and Pranesh Ramamurthy, sole proprietor trading as Markloop, based in Chennai, Tamil Nadu, India ("Markloop", "we", "us"). By creating an account, accepting an invitation, authorizing payment, or using the service, you agree to these Terms and the Privacy Policy.

You must be at least 18 and legally capable of entering a contract. If you use Markloop for an organization, you confirm that you are authorized to bind it. Mandatory rights available to consumers are not excluded by these Terms.

Workspace owners control projects, memberships, team access, domains and billing. Users must provide accurate information, protect their account and promptly report unauthorized access. Actions performed through an account are treated as authorized unless Markloop has been notified otherwise.

Reviewer links may allow feedback without a dashboard login. Customers are responsible for sharing those links appropriately, configuring their websites lawfully, and informing reviewers about the collection of names, comments, screenshots and technical context.

You retain ownership of project details, feedback, screenshots, comments, files and other content submitted to Markloop. You grant Markloop and its subprocessors a limited, non-exclusive licence to host, copy, transmit, display, back up and otherwise process that content only to provide, secure, support and comply with law in connection with the service.

You confirm that you have the rights, notices and consents needed to submit content and install the Markloop snippet. Do not use Markloop to capture passwords, payment credentials, health records, government identifiers, children's data, trade secrets you lack authority to disclose, or other data whose collection would be unlawful or disproportionate.

For customer-controlled feedback data, Markloop acts as a service provider or processor. We apply confidentiality, access controls, security safeguards, deletion procedures and reasonable assistance with verified data requests. Details are in the Privacy Policy.

You must not use Markloop to break law; infringe privacy, confidentiality or intellectual-property rights; distribute malware; harvest credentials; conduct unauthorized surveillance or security testing; submit abusive or deceptive content; evade quotas; interfere with infrastructure; gain access to another workspace; or resell the service without written authorization.

We may investigate suspected abuse and suspend affected access where reasonably necessary to protect users, providers or the service. Where practical, we will notify the workspace owner and provide an opportunity to remedy the issue.

Markloop and its software, branding, documentation and underlying intellectual property belong to Markloop or its licensors. Suggestions may be used to improve the service without obligation, provided they do not include customer confidential information.

Google, Supabase, Razorpay, Figma, PostHog, Vercel and AI providers are separate services with their own terms. Integrations are optional and may change or become unavailable. You authorize the data exchanges needed when you connect or invoke them.

Current plan limits and prices are published on the Pricing page. A workspace may receive one 14-day Pro trial without a payment method. Trials do not automatically become paid subscriptions unless an owner separately authorizes Razorpay recurring billing.

Monthly usage resets at the start of each UTC calendar month. If a workspace downgrades, existing data is not automatically deleted, but projects, seats, storage, views or Pro actions beyond Free limits may become read-only or unavailable. We may change plans prospectively with reasonable notice; changes do not alter an already-paid billing period except where required for security or law.

Markloop Pro costs ₹2,499 per month or ₹24,990 per year, plus applicable taxes. The workspace owner authorizes Razorpay to create a recurring mandate and charge the selected interval. Prices, taxes and renewal frequency are shown before authorization.

Paid subscriptions renew automatically until cancelled. Cancellation can be requested from workspace billing settings and takes effect at the end of the current paid period; access continues until then. Failed payments may enter a limited grace period before downgrade. Payments are generally non-refundable subject to the exceptions in the Cancellation and Refund Policy.

We aim to operate Markloop reliably but do not promise uninterrupted or error-free availability. Maintenance, third-party outages, security events and beta features may affect access. We may modify or discontinue features and will give reasonable notice where a material paid feature is removed.

AI QA findings are probabilistic suggestions, not guaranteed design, accessibility, security or legal conclusions. Authorized users must review findings before creating or acting on issues. Customer content is not used for model training without explicit opt-in.

To the extent permitted by law, Markloop is supplied "as is" and "as available" without implied warranties of merchantability, fitness, non-infringement or uninterrupted operation. Nothing excludes warranties or remedies that cannot lawfully be excluded for a consumer.

Markloop is not liable for indirect, incidental, special, punitive or consequential loss, or loss of profits, goodwill, opportunity or data. For claims that may lawfully be limited, aggregate liability is capped at the amount paid by the affected workspace to Markloop during the 12 months preceding the event, or ₹5,000 if no amount was paid.

You will indemnify Markloop against third-party claims arising from unlawful customer content, your website's failure to provide required notices or consents, infringement by content you control, or material breach of these Terms. This does not apply to the extent caused by Markloop's own breach, negligence or wilful misconduct.

You may stop using Markloop or cancel a subscription at any time. We may suspend or terminate access for material breach, non-payment, abuse, legal requirements or serious security risk. Where appropriate, we will give notice and an opportunity to cure.

After account termination, authorized export requests should be made promptly. Customer content is scheduled for deletion according to the Privacy Policy. Clauses concerning payment, intellectual property, liability, disputes and provisions that by nature should survive will remain effective.

These Terms are governed by the laws of India. Parties should first attempt good-faith resolution by writing to support@themarkloop.com. Business disputes not resolved within 30 days will be finally resolved by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The arbitration seat and venue will be Chennai, proceedings will be in English, and the arbitrator will be appointed by mutual agreement or under the Act.

Courts at Chennai have jurisdiction over proceedings connected with that arbitration. A consumer may instead use any consumer commission, regulator or court available under mandatory law; this clause does not restrict non-waivable consumer remedies.

We may update these Terms for product, provider or legal changes. Material changes will be notified through the service or email and will require renewed acceptance where required. Continued use after the effective date constitutes acceptance only to the extent permitted by law.

Legal notices and questions may be sent to support@themarkloop.com, by phone at +91 90803 70407, or through the Contact page.